Business Owner

What is a Business Owner?

A business owner is an individual who owns and operates a business, small or large, with the aim of deriving profit from its successful operation. He or she typically makes all important decisions for the business, whether related to the product/service on offer or its infrastructure, and may work with partners or employees, or be the sole proprietor.

Business owners typically follow established business models, preferring relatively low risk, and aim for moderate growth and profitability. They are contrasted with entrepreneurs, who tend to focus on new and innovative products or services, and run a higher risk with matching high profitability and rapid growth potential.

What Does Business Owner Mean?

The owner can be the same person who directs the business and controls its day-to-day processes or he can choose to have a Manager for that purpose, or even name a Board of Directors to do it. The corporate governance applied in a particular firm largely depends on its size and operational complexity.

In spite of the company’s size, the owner has the ultimate control on its company and therefore decides whether to delegate or not certain key executive functions on qualified professionals. The business owner can earn a monthly wage but he is not an employee.

In contrast, any other person working at the company is an employee no matter his hierarchy within the organizational structure. In addition, the business owner has the right to take the net profit obtained at the end of every fiscal year or reinvest it in the company.

What does a Business Owner do?

The Business Owner plays a strategic role and is not engaged in the day-to-day activities of managing the service. Rather, they focus on the big picture. They define the vision and roadmap. They have the knowledge and authority to make strategic decisions and clear the path of political and financial obstacles. They communicate to key stakeholders and work closely with the Service Owner, who is responsible for developing a roadmap that aligns with the vision.

What are the general responsibilities of a Business Owner?

  • Provides high-level business requirements and works closely with the service owner during the design phase. Prior to launch, they validate that the service meets the expected business outcomes.
  • Ensures the service aligns with industry direction, standards, and best practices
  • Represents the service in business strategy discussions and provides strategic advice to the service team
  • Reviews and approves (if acceptable) identified service risks and mitigations
  • Controls and prioritizes all business requests, such as those for feature enhancements, ensuring limited resources (both staff and dollars) are spent on high-value requests
  • Reviews and approves communications for key stakeholders and the business during “Major” service incidents
  • Owns the service roadmap

10 Tips to Become a Successful Business Owner

1. Be passionate about what you are doing

Your daily grind should be one of passion and fun. My brother used to say, “If you do what you LOVE… you’ll always be successful at it.”

2. Surround yourself with people that will challenge you, not “yes men”

You need to be able to listen to all sides (pro and con) before you make a decision. Listen to people who give their honest opinion–not those who tell you what they THINK you want to hear. You need to know where the landmines may be before you make a decision. I challenge my people to argue with me, and I really enjoy it. It keeps us all on our toes and makes for some exciting and entertaining staff meetings.

3. Appreciate your people

Your team can make or break you! Many business owners think I spoil my employees. The truth is that without them, we would never be where we are now. As a business owner, I only drive the train, my employees provide the steam to run the engine uphill. To this day, I still look for those diamonds in the rough!

4. Always consider your customer’s point of view

This is valuable for everything from marketing promotions to problem resolution. It’s not that the “customer is always right,” but it is important to put yourself in their shoes and treat them like you would want to be treated if the roles were reversed.

5. Be a value to your suppliers

No matter what industry you’re in, it is important to establish bonds with those you do business with. Ask yourself what you are bringing to the table and remember that you both need each other. TALK to them, get to know them–don’t just email or text them. In a pinch, they can help you.

6. Appreciate your competitors

Seems odd, right? But our competitors keep us on our toes and inspire us to do better every day. Many of them I now consider my friends, and we formed a strong alliance with a common goal to keep industry ethics on track. We typically have the same problems, and there really is strength in numbers!

7. Have an exit strategy

Realize that at some point, you need to either sell your company or pass your business on to a loved one. Create a succession plan within your organization. You need to recognize that when the time comes, you must protect your legacy and maximize your years of hard work. For me, that was two years ago when I sold my controlling interest in CruCon to a $2B company. I then created SLC Group Holdings to invest in and mentor young entrepreneurs and help make all their dreams come true!

8. Build a strong support system

Everyone needs a support system because you will have times when you just don’t see the light. Crap happens. So, you need someone there to pump you back up and give you renewed confidence. I couldn’t have gotten to where I am today without the support and unwavering trust of my SLC Group Holdings staff, as well as the unconditional love of 22 little feet that meet me at the door every night with tails wagging – my four tiny Maltese girls, my cat (Finney), and, of course, my Bruce! It doesn’t matter how bad the day was, they (and a lemon drop martini) make it all better.

9. Pick yourself up when you fall down

Use your support system from number eight! You WILL make mistakes. We all do. Don’t blame someone else for them. Own them. They are yours. Recovering from our mistakes quickly and learning a lesson makes us stronger and wiser in our decisions going forward.

10. Whenever possible, pay it forward

It’s tough when you first start out to donate to charities or volunteer within your community because you don’t have money or time, but once you have some breathing room, it’s an important thing to do. Businesses are the pillars of their communities. Give something back. Your community needs it. It brings you new employees and retains old ones because they are proud of where they work. You never know when you may need their support for something. Plus, it brings good Karma, too!